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Service design for the Singapore bus system

jasper galvin portfolioAs exchange students in Singapore, we researched into how to improve the experience of finding your way on the bus network.

Research

To research the experience of traveling on an unknown bus route, we picked a location that we had never been to before. One of us endeavoured to get there, using the information available at bus stops. The others monitored the trip, noting down all interactions on the way.


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